TERMS AND CONDITIONS
1. TYPES OF SERVICE:
Available serveral private & shuttle transfers:
• Transfers from a terminal (airport, port, railway/bus station) to your accommodation: hotel, resort, private address. You can also book a full roundtrip journey.
• Transfers from your accommodation: hotel, resort, private address to a terminal: airport, port, railway/bus station.
2. BOOKING PROCEDURE
A person who wants to make a reservation must be at least 18 and have a valid credit card or Paypal account.
The booking is performed online, by filling out the necessary forms.
Bookings must be made at least 24 hours before the service. As an exception, the service can be booked within less than 24 hours, but you have to contact our booking agent and follow instructions after getting an approval.
The person who enters the details is responsible for its accuracy. EXPRESS HOLIDAY TRANSFERS assumes no responsibility for wrong registered details or false information.
A person who enters the details for the group accepts the terms on behalf of a whole group, and is responsible for the whole group.
The booking is completed and finished when our payment system accepts customer's credit card and full amount transfer is successfully completed.
EXPRESS HOLIDAY TRANSFERS automatically accept bookings. After payment is completed, the customer receives an immediate booking confirmation which include a voucher with all the details of the service. This voucher has to be shown to the driver before boarding a vehicle, along with a valid document that proves customer's identity administrative official (identity card, passport, driving license).
Every voucher contains a booking reference that must be preserved in order to check the status of booking,change or cancel it, and as a reference for communication between EXPRESS HOLIDAY TRANSFERS and you.
The maximum of luggage you can take depends on the vehicle you have booked. Our vehicles boot usually have enough room for one suitcase per person (normal size).
If you have excess luggage and other bags, wheelchairs, strollers, bicycles, golf clubs, snowboards, skis, etc. you may need to book a vehicle with greater capacity. You can contact us at firstname.lastname@example.org so we can help you choose the right vehicle for luggage you're taking.
Luggage is to one bag per person and a handbag traveling with the customer in his seat (not the one you can take into the cabin of the aircraft).
If you have more luggage we can only take on if there is enough room in the vehicle boot.
4. CHILDREN AND PERSONS WITH SPECIAL NEEDS
Note that for some destinations is a legal requirement that children and babies are seated in an approved seat.
If the legislation of the country of transfer requires it, it is mandatory to indicate the number of children and babies during the booking process and choose the seats at the options screen or driving in their own special seats. In the event that during the booking, you have not declared the presence of children or babies who need seats approved and selected them, the driver reserves the right not take the minors without their homologated seats.
We try to ensure the presence of the special seats as you select them, but in some cases not be able to provide them for logistical reasons. If you are not willing to let your children or babies traveling without special seat, please be sure to bring your own approved seats.
As you declare on the booking, all children and babies are considered, regardless of age and therefore are included in the total number of passengers. For example, for a group of 3 adults, a child and a baby, you have to book a vehicle that is capable of at least five people.
People who have special needs such as disabled traveling with their own wheelchair are required to specify in the reservation form and choose the right vehicle with enough room for all the luggage, including the wheelchair. Also available adapted minibuses for people traveling on a wheelchair.
5. CHANGES AND CANCELLATIONS
The client can change the booking details at any time. Administrative costs of modifying the data will be charged as follows:
- Changes can not be less than 48 hours before the transfer.
- Changes made five or more days before the transfer will have no additional charge.
- Changes made less than five days before the service will be an additional charge of 10 euros for administrative costs.
If the price of the new booking details is higher than the amount paid will be charged for the difference. If the price of the new booking is lower than the amount paid, the difference will be refunded.
- In case of cancellation of booking 30 or more days before the delivery date agreed, EXPRESS HOLIDAY TRANSFERS refunds the amount paid except 10 EUROS for administrative expenses.
- In case of cancellation 15-30 days before the delivery date agreed, EXPRESS HOLIDAY TRANSFERS refunds 75% of the amount paid, keeping a minimum of 10 EUR for administrative expenses.
- In case of cancellation 8-14 days before the transfer date, EXPRESS HOLIDAY TRANSFERS refunds 40% of the amount paid, keeping a minimum of 10 EUR for administrative expenses.
- In case of cancellation 7 or fewer days before the agreed date, EXPRESS HOLIDAY TRANSFERS do not refund the amount paid.
If the booking is canceled within 30 days from the agreed date due to force majeure (natural disasters, death or serious illness of family members, etc.) EXPRESS HOLIDAY TRANSFERS refund the full amount paid, keeping a minimum of 10 EUR for administrative expenses. The customer is obliged to provide valid evidence in support of their demands.
If the arrival of your flight is canceled, or suffer a long delay, you must immediately contact your local dealer for the transfer. Contact information is available on the confirmation voucher. This is to avoid the driver to move to the starting point of transfer, which may generate extra costs.
If your flight is canceled and/or you are arriving on another flight, you must keep us updated immediately. As you do not communicate these issues, the service will be considered as completed and you won’t be entitled to amend it or ask for a refund.
6. SAFETY ASPECTS
All vehicles used for transfers are properly inspected and guaranteed in accordance with the laws of the country where the service is provided.
Compulsory insurance for passengers is included in the price of the transfer.
The passenger who is under the influence of alcohol, drugs or other substances, will not be allowed to enter a vehicle and will not be entitled to a refund of the amount paid.
The passenger whose behavior endangers the safety of the driver, passengers or other road users, will not be allowed access to the vehicle, or if applicable, will be banned from it.
Smoking, consumption of food and beverages, alcohol or drugs in the vehicle is strictly prohibited. Exceptions to this policy are water and soft drinks in bottles.
EXPRESS HOLIDAY TRANSFERS agrees to perform all the services responsibly and professionally, in accordance with the laws.
EXPRESS HOLIDAY TRANSFERS can have their rights and obligations partially or fully transferred to third persons or entities, according to their own choice and without notice.
EXPRESS HOLIDAY TRANSFERS not responsible for delays in the arrival or output due to unforeseeable circumstances such as traffic crowds, extremely poor weather conditions, floods, storms, fires and so on (force majeure), and is not obliged to indemnify passengers.
If you have any problems finding the local supplier please call the emergency phone number indicated on the voucher confirmation. It is possible that he also is trying to find you.
EXPRESS HOLIDAY TRANSFERS can not guarantee accurate travel time service. All information on travel times are just an estimate. Customers who continue to travel by other ways of transport should schedule their journey with enough time between the end of the transfer and the departure time of the next connection.
In case the selected type of vehicle is not available for any reason, EXPRESS HOLIDAY TRANSFERS can make the transfer with another vehicle with similar or better features.
EXPRESS HOLIDAY TRANSFERS can only receive payment for transfers. No one has the right to charge or try to change the terms of transfer to EXPRESS HOLIDAY TRANSFERS name, except when specifically defined.
In the event that the transfer has not been made, in whole or in part, EXPRESS HOLIDAY TRANSFERS is obliged to repay the amount paid in full. The client is required to obtain and present evidence in support of its claims. Complaints must be filed within 72 hours. Unsubstantiated complaints, or after 72 hours from the end of the service will not be considered.
EXPRESS HOLIDAY TRANSFERS undertakes to consider all complaints and make a decision within 28 days following the claim.
If a customer is entitled to a refund, EXPRESS HOLIDAY TRANSFERS is required to repay the amount in question within 28 days from the decision making.
All topics will endeavor to resolve by an agreement out of court.
STATEMENT OF CUSTOMERS
I have read, understand and fully agree to accept the terms and conditions of service and this was confirmed by selecting the appropriate option in the booking screen.